Terms & Conditions La Macaw Resort

— POLICIES & AGREEMENTS —

TERMS & CONDITIONS

Please read these terms carefully before booking your stay or using our services.

Welcome to La Macaw Resort. These Terms and Conditions govern your use of our website (www.lamacaw.com), reservation services, and your stay at any of our properties (including Joypur Forest (Bishnupur), Tajpur, and Purulia). By accessing our website or booking a stay, you agree to comply with and be bound by these terms.

1. Booking & Reservation Policy

  • Confirmation: Reservations are confirmed upon receipt of advance payment as specified during the booking process.
  • Government ID Requirement: As per Indian government regulations, all guests (Indian and Foreign nationals) must present valid government-issued photo identification with address proof at check-in (e.g., Passport, Driving License, Voter ID). PAN Cards are not accepted as valid identity proof.

2. Check-In & Check-Out Policies

Standard Check-In Time

12:00 PM

Standard Check-Out Time

11:00 AM

Early Check-In / Late Check-Out: Early check-in or late check-out is strictly subject to room availability and may incur additional charges.

3. Child & Extra Guest Policy

  • Children Up to 5 Years: Complimentary stay sharing existing bedding.
  • Children Aged 5–10 Years: Subject to applicable child charges.
  • Guests Above 10 Years: Charged as an extra adult/extra person rate, with or without an extra mattress as per booking selection.

4. Cancellation & Refund Policy

In the event of cancellation or modification, retention charges apply based on the timeframe prior to arrival:

  • Less than 72 Hours Prior to Arrival Date & Time: Strictly no refund.
  • More than 72 Hours Prior to Arrival Date & Time: A 30% cancellation charge of the total tariff will be levied.
  • Credit Voucher / Future Adjustment: No cash refunds are issued for cancellations. However, after deducting the applicable cancellation charge, the remaining booking amount will be adjusted toward a future stay booked within three (3) months.
  • Refund Processing Time: Approved refunds will be processed within 5 to 7 working days maximum.

Peak Season & Blackout Dates Note:

Tariff rates may vary during peak seasons, summer/winter holidays, and festival periods. Furthermore, bookings during blackout peak dates—specifically Durga Puja (17th Oct to 21st Oct) and Christmas / New Year (24th Dec to 3rd Jan) stay dates—as well as promotional tariffs, are strictly non-cancellable and non-refundable.

5. Resort Rules & Facilities Usage

  • Property Care: Guests are required to treat resort property, rooms, flora, and fauna with care. Any damage caused to resort property will be charged directly to the guest prior to check-out.
  • Amenities: Use of facilities such as the swimming pool, outdoor areas, and kids’ play zone is at the guest’s own risk. Children must be supervised by adults at all times.
  • Outside Food & Alcohol: Outside catering or liquor may be restricted or subject to corkage charges as per local resort policies.

6. Limitation of Liability

La Macaw Resort shall not be liable for loss, theft, or damage to guest belongings, valuables, or vehicles parked on resort grounds. The resort is not responsible for failures or disruptions caused by natural disasters, weather conditions, power outages, or other events beyond our reasonable control.

7. Intellectual Property

All website content, logos, branding, images, and text on www.lamacaw.com are the exclusive property of La Macaw Resort and protected under applicable copyright and intellectual property laws.

8. Jurisdiction

These terms are governed by the laws of India. Any disputes arising out of bookings or stay shall be subject to the exclusive jurisdiction of the competent courts in West Bengal, India.